Exclusive customer enquiries.
Already spoken to.
Ready for follow-up.
MeetJackie connects local service businesses with customer enquiries that have already spoken with Jackie about what they need.
Before an enquiry is handed over, Jackie helps understand the customer's request and gathers the useful information the business needs to continue the conversation.
When human follow-up is required, Nick from MeetJackie personally sends the enquiry to the participating business.
A better handoff for the customer. Better context for the business.
Jackie speaks with the customer first — by SMS.
More than just a name and phone number.
Traditional lead information can leave a business owner calling someone with very little idea what the customer actually wants.
MeetJackie is designed to make the handoff more useful. Jackie speaks with the customer, understands the enquiry and gathers the relevant details before the business takes over.
The participating business receives useful context about the enquiry so they can continue the conversation rather than starting from scratch.
How a MeetJackie enquiry works
- Step 1
Customer enquiry
A customer discovers one of our online lead sources and gets in touch because they are actively looking for a particular service.
- Step 2
Jackie speaks with them
Jackie continues the enquiry by SMS, helps with supported questions and understands what the customer needs.
- Step 3
The enquiry is handed over
When the enquiry is ready for human follow-up, Nick personally sends the participating business the customer's details and a summary of what Jackie has discussed with them.
- Step 4
The business continues the conversation
The business contacts the customer directly with useful context already available.
The aim is simple: the customer feels like their enquiry is being continued, not restarted.
Useful context before you call.
Nick · MeetJackie
SMS
CONCRETE CUTTING WOLLONGONG — ENQUIRY READY FOR FOLLOW-UP
Sarah Thompson
04XX XXX XXX
Reply here with a short update as it progresses
The actual handoff varies depending on what the customer has discussed with Jackie, but the purpose remains the same: give the business enough useful context to take over effectively.
Jackie's summary is context — not confirmation.
Jackie does not confirm pricing, availability, bookings, job acceptance or appointments unless those things genuinely occurred in the conversation.
Continue the conversation.
One of the most important parts of the MeetJackie handoff is remembering that the customer has already spent time explaining their enquiry.
Before calling, the business should read Jackie's summary and acknowledge naturally that they've received the information.
“Hi, it's Dave from ABC Concrete Cutting. I've just received the details from Jackie about the concrete cutting you need done.”
This lets the customer know the business is already across the enquiry and helps avoid making them explain everything again.
One enquiry. One participating business.
When MeetJackie hands over an enquiry through the Exclusive Qualified Leads service, that enquiry is assigned to one participating business for the relevant agreed service, category and area.
We do not intentionally send that same enquiry to multiple participating businesses and ask them to compete for the customer.
The business can then follow the opportunity through directly with the customer.
Each handed-off enquiry goes to one participating business for the agreed service, category and area.
We do not claim a business owns an entire territory unless that has been specifically agreed.
We don't criticise or name competing lead-generation companies — the focus is on the opportunity in front of you.
Simple follow-up. Simple reporting.
The participating business contacts the customer directly. As the enquiry progresses, the business simply replies to Nick's original SMS with a short update.
Reply to Nick's SMS
Updates can be sent as the enquiry progresses.
MeetJackie keeps the lead record updated from there. This isn't a complicated CRM requirement — the business can simply reply to Nick's SMS.
The human still closes the job.
MeetJackie's role is to help create a better-qualified handoff. Jackie can answer supported questions, understand what the customer needs and collect useful information. The service business still does what it does best:
- Speaks with the customer
- Provides professional advice
- Confirms suitability
- Organises site visits where required
- Provides quotes
- Wins and delivers the work
MeetJackie does not pretend to replace the business owner or service professional.
Focused on useful opportunities.
Customer enquiry volumes naturally vary.
MeetJackie does not promise that every enquiry will become a quote or a paying job, and does not guarantee a minimum level of lead volume, conversion or revenue unless something has specifically been agreed separately.
The focus is on supplying genuine customer enquiries with useful context and giving the participating business a clear opportunity to follow them up properly. Prompt follow-up by the business remains important.
About MeetJackie
MeetJackie is an Australian AI-powered customer enquiry service built around a simple idea: when a customer reaches out, make the conversation useful before handing it to the person who needs to take over.
Jackie is the AI assistant customers interact with. Nick personally manages the business handoff process and works directly with participating service providers.